disturbing my work life and mental peace also. they promised that they will give call back once its gets overtime and call disconnects but i dont recieve any call and again i had to call up myselves and again talk to new person and ask for new resolution. firstly i was told that they will give me a call back regarding the updates of the case but nobody called up and then when i call them they make me wait for minimum 15 mins to 30 mins (thinking i have no work at all ) on call for transfering call to escalating team and then i request them to please give call to same person who was handling the issue but nobody agrees to the same and i end up talking to the new person and explains all the issue to the new person, till now i have spent atleast 12 hrs in total n even more calling them and talking to them.
3 to4 times a day and talking for 2 hrs minimum to one person (in short 4-6 hrs a day) disturbing my work and ruining my mental health and talking to new person every time when i call up and explaining my issue to everyone. I have filed a complained to apple customer care service for resolving my iphone issue.